Reviews & Ratings: Your Reputation Engine ⭐

On Alaba Market, your Reputation is your most valuable asset. Positive reviews act as "Social Proof," convincing new buyers to trust you.

1. How Reviews Work 📝

Product-Based: Reviews are attached to specific products.
Verified Purchase: Only users who have actually chatted or transacted with you (or verified buyers) can leave reviews, preventing spam.
Rating: 1 to 5 Stars.
Comments: Buyers can write text and even upload photos of what they bought.

2. Managing Reviews 🗣️

You are not voiceless! You can manage your reputation proactively.

↩️ Replying to Reviews

Positive Reviews: Always say "Thank you!" It encourages others to buy.
Negative Reviews: Do NOT ignore them. Reply professionally.
- Bad Example: "You are lying!"
- Good Example: "We are sorry you had this experience. Please message us so we can fix it."
- Why? Future buyers see your reply and judge your customer service.

3. How to Get More 5-Star Ratings 🌟

Deliver Quality: Ensure the product matches the photo.
Fast Communication: Reply to chats instantly.
Ask for it: After a successful sale, simply ask: "Please rate us on the app, it helps a lot!"

4. Fake or Abusive Reviews 🚫

If you receive a review that violates our policy (e.g., insults, lies from a competitor), please contact Support. We will investigate and remove it if it breaks the rules.

Build a 5-Star Store and watch your sales grow!